A Team Built Around Education, Service, and Strategy

Employee Benefit Solutions brings together specialists who guide individuals and employers through complex
health insurance, and compliance decisions with clarity, care, and long-term perspective.

Our Approach

Employee Benefit Solutions operates as an education-first advisory firm rather than a traditional insurance sales office. Our team is structured around helping people understand the rules, risks, and responsibilities behind Medicare, health coverage, and employer benefits before making decisions that affect their finances, healthcare access, and regulatory compliance.

We believe long-term relationships are built through service, transparency, and continued support. That is why our work extends beyond enrollment to include ongoing assistance as life events, employment changes, and regulatory updates impact coverage needs.

Core Values

Education before enrollment
Compliance-focused guidance
Service-driven relationships
Local accountability
Integrity & transparency

Meet the EBS Team

Nikki

Client Services Representative

Nikki manages group plan administration, employee changes, billing coordination, claims assistance, and day-to-day service requests. She serves as the primary point of contact for employers and employees who need help navigating plan operations and resolving coverage issues.

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Dan

Medicare Specialist

Dan leads Medicare education and enrollment support for individuals and families. He focuses on helping people understand Medicare rules, enrollment timelines, and coverage coordination with employer plans so they can avoid penalties and coverage gaps

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Erica

Special Projects & Account Manager

Erica oversees individual health programs, group health accounts, and agency systems. She manages Employee Navigator implementation and works across departments to ensure clients receive consistent communication, documentation, and service experience

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Melissa

Group Health Account Manager

Melissa serves as the account manager for current group health clients, providing sales and renewal support. She drives continuous improvement initiatives that enhance the client experience and works closely with the EBS team to strengthen internal servicing programs that support employer relationships and long-term account success.

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Mark

Sales & Strategy Director

Mark leads agency growth strategy, employer solutions development, and marketing initiatives. He focuses on expanding EBS’s education-first approach through new employer partnerships, digital resources, and community outreach.

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Local Presence & Community Focus

Based in Cadillac, Michigan, Employee Benefit Solutions serves individuals, families, and employers across the state. Our team combines local accessibility with statewide reach, offering support through in-person meetings, phone consultations, and online resources.

We view ourselves as a long-term partner to the communities we serve, helping people navigate healthcare and benefits decisions that affect both their personal well-being and business stability.

Connect With Our Team

Whether you are exploring Medicare, reviewing individual health options, or managing employer benefits, our team is available to provide education and guidance.

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